PRIVACY POLICY

Totes Ma Goats Rentals

Effective Date: September 25, 2026
Website: https://totesmagoatsrentals.com
Business Name: Totes Ma Goats Rentals
Contact Email: [email protected]

1. Introduction

Totes Ma Goats Rentals (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book moving tote rentals, make payments, communicate with us, or use our delivery and pickup services.

By using our website or rental services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our business.

Personal Information

Information you voluntarily provide when booking a rental or contacting us, including:

• Full name.
• Email address.
• Phone number.
• Billing address.
• Delivery and pickup addresses.
• Rental dates and order details.
• Special delivery instructions or access information you provide.

Payment Information

When you purchase rental services, payment information may be collected and processed through our payment processing provider.

Depending on the payment method and provider, this may include payment card details, billing information, transaction amounts, and payment status.

We do not intend to store full payment card numbers or security codes on our own systems. Payment information is handled according to the practices of the payment processor we use.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system.
• Pages viewed and links clicked.
• Date, time, and duration of website visits.
• Referring websites and general website usage information.

This information may be collected through server logs, cookies, analytics tools, or similar technologies, depending on the tools enabled on our website.

3. How We Use Your Information

Totes Ma Goats Rentals may use your personal information to:

• Process and confirm rental bookings.
• Arrange delivery and pickup of moving totes.
• Communicate rental dates, order updates, and service changes.
• Process payments, refunds, and authorized additional charges.
• Manage rental extensions and equipment returns.
• Respond to questions, requests, complaints, and customer service inquiries.
• Maintain business, accounting, and transaction records.
• Improve our website, booking process, and customer experience.
• Detect, investigate, and prevent fraud, misuse, or unauthorized transactions.
• Comply with applicable laws and enforce our contractual rights.
• Send promotional communications when permitted by law and, where required, with your consent.

We will use personal information for purposes reasonably related to those described in this policy or for other purposes disclosed to you when the information is collected.

4. How We Share Your Information

We do not sell your personal information to third parties in exchange for money.

We may share personal information with the following categories of service providers and other recipients when reasonably necessary:

Payment Processors

We may share information with payment processors to collect rental payments, process refunds, and manage transactions.

Website and Booking Providers

We may use website hosting companies, booking platforms, scheduling software, and other technology providers to operate our website and manage rental orders.

Delivery and Pickup Operations

We may share relevant customer information with our employees, contractors, or authorized service providers who help deliver and collect rented totes. This may include your name, contact details, address, and delivery instructions.

Analytics and Marketing Providers

If we use website analytics, advertising, or marketing services, certain technical information or online identifiers may be shared with those providers, subject to applicable law and your privacy choices.

Some advertising or analytics technologies may constitute “sharing” or targeted advertising under certain state privacy laws, even when no money changes hands. You may have rights to opt out where applicable.

Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with legal obligations, respond to valid legal requests, protect our rights, investigate suspected fraud, or protect the safety of our customers, employees, or the public.

Business Transfers

If our business is sold, reorganized, or transferred, personal information may be transferred as part of the transaction, subject to applicable privacy requirements.

We do not authorize service providers to use customer information for purposes unrelated to their services for us, except as permitted by law or otherwise disclosed.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to help the website function and improve your browsing experience.

These technologies may be used to:

• Remember website preferences.
• Support booking and checkout functionality.
• Understand how visitors use our website.
• Measure website performance.
• Support advertising or marketing campaigns, if enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect the functionality of some website features.

Where required by applicable law, we will provide appropriate notice and obtain consent or offer opt-out choices for relevant tracking technologies.

If we use analytics or advertising services, the specific providers and their practices should be disclosed through our website's cookie notice or other applicable privacy disclosures.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Completing and managing rental transactions.
• Maintaining accounting and tax records.
• Resolving disputes and addressing customer service issues.
• Enforcing rental agreements.
• Meeting legal, regulatory, and recordkeeping requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal obligations.

7. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You should avoid sending sensitive payment information or other confidential information through ordinary email unless an appropriate secure method is provided.

In the event of a data breach, we will take steps required by applicable law, which may include investigating the incident and notifying affected individuals or authorities.

8. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of certain personal information, subject to legal exceptions.
• Data portability: Request a copy of certain personal information in a usable format.
• Opt out: Opt out of certain targeted advertising, sales, or sharing of personal information where applicable.
• Withdraw consent: Withdraw consent where processing is based on your consent.
• Appeal: Appeal a decision we make regarding a privacy rights request where applicable law provides that right.

To submit a privacy request, contact us at [email protected].

We may need to verify your identity before processing a request. We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

Certain information may need to be retained to complete transactions, maintain required records, resolve disputes, or comply with legal obligations.

9. Florida Residents

Totes Ma Goats Rentals operates under the laws applicable to its business, including applicable Florida privacy and data protection laws.

Florida residents may have rights under applicable law concerning access to, correction of, deletion of, or other requests involving personal information, depending on the nature of the information and whether the relevant law applies to our business.

Not every privacy law applies to every business. Eligibility for particular rights and any exceptions will depend on applicable law and the circumstances of the request.

To make a privacy-related request, email [email protected] with the subject line “Privacy Rights Request.”

If we deny a request that is subject to a legally required appeal process, we will provide information about any available appeal procedure.

10. Email and Marketing Communications

We may send service-related emails concerning your bookings, payments, delivery and pickup arrangements, rental extensions, and customer support. These communications are necessary to administer your rental and are not the same as promotional marketing emails.

If we send promotional emails, you may unsubscribe using the link provided in the email or contact us at [email protected].

Unsubscribing from marketing emails will not prevent us from sending necessary service-related communications.

We will handle marketing communications in accordance with applicable laws.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment processors, booking tools, maps, and social media platforms.

We do not control the privacy practices of independent third parties. Their collection and use of information are governed by their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

12. Children's Privacy

Our website and rental services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If we learn that we have collected personal information from a child in circumstances where it was not permitted, we will take appropriate steps to delete the information as required by law.

A parent or guardian who believes a child has provided personal information to us may contact [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised policy will be posted on our website with an updated effective date.

Changes will apply prospectively unless otherwise permitted or required by law.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact us:

Totes Ma Goats Rentals

Website: https://totesmagoatsrentals.com
Email: [email protected]\

Please include “Privacy Policy” or “Privacy Rights Request” in the subject line of your email so we can direct your inquiry appropriately.

Thank you for trusting Totes Ma Goats Rentals with your information. We appreciate your business and are committed to handling your personal information responsibly.